The following terms and conditions (these “Terms”) are entered into by and between you and Zileo (“Company”, “we” or “us”). These Terms apply to anyone who visits and uses of our web application, app.zileo.io (the “Site” or “Software” or “system”), purchases and uses services made available for sale on our Site (“Purchased Services”) and purchases or uses any other services offered by us, whether through the Site or otherwise (collectively and together with the Site and the Purchased Services, the “Services”).
Please read these Terms carefully. By accessing, browsing or otherwise using the Services or by clicking to accept or agree to the Terms when this option is made available to you, you (1) acknowledge that you have read and understood these Terms, (2) represent and warrant that you meet all of our eligibility requirements for using the Services as described in these Terms and (3) accept and agree to be bound by these Terms, including any other terms applicable to the Services that are incorporated herein by reference. If you are using the Services on behalf of an entity, you agree to these Terms for that entity and represent to us that you have the authority to bind that entity to these Terms (in which case “you” will refer to that entity). If you do not accept these Terms or do not satisfy the eligibility requirements set forth below, you may not access or use the Services.
Your use of the Services is subject to the terms set forth in our privacy policy located at https://zileo.io/privacy-policy (the “Privacy Policy”). Our Privacy Policy details how we collect and use your information. Please review it if you would like to know more about how we collect, use, and treat your information. The Privacy Policy is incorporated into these Terms by reference.
We reserve the right to update and revise these Terms at any time. Any such changes are effective immediately when we post them, and apply to all access to and use of the Services thereafter. Please review these Terms regularly because once we post any changes, your continued use of the Services constitutes your acceptance of the revised Terms.
We only permit individuals who are at least 18 years old and can form legally binding contracts with us to use the Services. The Services are not intended for use by anyone under the age of 13. If you are under 13, you are not permitted to use the Services.
To use our Services, you must have an account and login with your work email or Gmail or Outlook email account, a valid credit card or debit card, and be legally permitted to use the Services by the laws of your home country. Our servers and offices are located in the United Kingdom and United Arab Emirates, so your information may be transferred to, stored, or processed in the United Kingdom or United Arab Emirates. Please make sure these Terms are in compliance with all laws, rules and regulations that apply to you. You are solely responsible for ensuring compliance with the laws of your specific jurisdiction, including all applicable anti-spamming legislation.
Your use of the Services means you represent and warrant that you meet all eligibility requirements we outline in these Terms. We may still refuse to let certain people access or use the Services. We may also change our eligibility criteria.
We reserve the right to disallow anyone from registering for the Services. Your Account is personal to you, and you may not share your Account information with, or allow access to your Account by, any third party. As you will be responsible for all activity that occurs under your access credentials, you agree to use reasonable efforts to prevent unauthorized access to or use of the Services and to preserve the confidentiality of your password, and any device that you use to access the Services. You will be solely responsible for maintaining the confidentiality of your password. If you have any reason to believe that your Account has been compromised or that your Account has been accessed by a third party, you agree to immediately notify us via email at info@zileo.io. You will be solely responsible for the losses incurred by the Company and others due to any unauthorized use of your Account.
If you would like to update any information on your Account, please email us at info@zileo.io. You can always delete your Account by emailing us at info@zileo.io however your contractual agreement will still stand if you choose to delete your account and charges for licenses will still be payable.
When Your Account is restricted or closed (voluntarily or involuntarily), you may no longer have access to any information or materials you stored within Your Account and you will not receive any refund of fees or any other compensation. We will delete or archive such information and materials in accordance with our Privacy Policy.
In addition, you may not do any of the following while accessing or using the Services:
You warrant that each email you send or is sent for you using the Services will contain an advisement that the recipient may unsubscribe, opt-out or otherwise demand that use of its information for unsolicited, impermissible and/or inappropriate communication(s) as described in these Terms be stopped (and how the recipient can notify you that it wants to unsubscribe, opt-out, or stop this use of its information). These requirements may not apply if the email sent is a transactional email and these requirements are not otherwise required by law. You warrant that you will promptly comply with all opt-out, unsubscribe, “do not call” and “do not send” requests.
In addition, the following requirements apply to all email campaigns:
While using the Services, you and other users may provide information which we may use in connection with the Services and which may be visible to certain other users. By posting information, such as comments on our blog posts, or other content on the Services (collectively, “User Submissions”) or otherwise providing User Submissions to us or in connection with the Services, you hereby grant to (i) us a non-exclusive, worldwide, royalty free, perpetual, irrevocable, sublicensable, transferable right to fully exploit (including without limitation, reformatting, modifying, creating derivative works of, and translate) such User Submissions (including all related intellectual property rights) in connection with the Services and our (and our successors’ and assigns’) business, including without limitation for promoting and redistributing part or all of the Services (or any derivative works thereof) in any media formats and through any media channels, and to allow others to do so; and (ii) each user of the Services a non-exclusive license to access your User Submissions through the Services, and to use, modify, reproduce, distribute, prepare derivative works of, display, and perform such User Submissions as permitted through the functionality of the Services and under these Terms.
The foregoing license grant to us does not affect your ownership of or right to grant additional non-exclusive licensees to the material in your User Submissions, unless otherwise agreed in writing. You, not we, remain solely responsible for all User Submissions that you upload, post, email, transmit, or otherwise disseminate using, or in connection with, the Services, and you warrant that you possess all rights necessary to provide such content to us and to grant us the rights to use such information in connection with the Services and as otherwise provided herein.
You understand that all information publicly posted or privately transmitted through the Services is the sole responsibility of the person from which such content originated and that we will not be liable for any errors or omissions in any such content. You understand that we cannot guarantee the identity of any other users with whom you may interact in the course of using the Services. Additionally, we cannot guarantee the authenticity of any data, which users may provide about themselves. You acknowledge that all User Submissions accessed by you using the Services is at your own risk and you will be solely responsible for any damage or loss to any party resulting therefrom.
If you think anyone is violating any of these Terms, please notify us immediately. If you received spam you think came from a user of the Services, please report it to our abuse team at info@zileo.io. If you think anyone has posted material that violates any copyrights, then you can notify us accordingly at info@zileo.io.
For users that elect to pay on monthly payment terms, payments are due for any month on the same or closest date to the day you made your first monthly payment or on the 1st of each month. For users that elect to pay annually, payment for the entire duration of the contract is due in full upfront. We may change the pricing for our Plans at any time by posting a new pricing structure to our Site and/or sending you a notification by email.
As long as you have an Account or have an outstanding balance with us, you’ll provide us with valid debit card or credit card information and authorize us to deduct the monthly charges against that debit card or credit card. You’ll replace the information for any debit card or credit card that expires with information for a valid one. Anyone using a debit card or credit card represents and warrants that they are authorized to use that debit card or credit card, and that any and all charges may be billed to that debit card or credit card and won’t be rejected. If we’re unable to process your debit card or credit card order, we’ll try to contact you by email and suspend your Account and your Plan until your payment can be processed.
If you fail to pay any amount due under your contract within fourteen (14) days of the due date for payment, (a) Company may with immediate effect, and at its sole discretion, suspend your access to the Services or terminate any existing agreement, by giving notice to you, and (b) any payments that are due to be made under the remaining part of your contract shall become immediately due and owing to Company.
If you would like to upgrade your Plan, please let us know by emailing us at info@zileo.io. Your update will be effective upon your payment of the first payment due for the Plan selected.
Please note any upgrades made throughout the duration of your contract become part of your contract, for the remaining duration of the contract. All upgrades entered into automatically renew for the contract term unless you give notice to terminate them before renewal (see your contract for period of notice required).
You may cancel your Plan by emailing us at info@zileo.io. We are not responsible for refunding any amounts already paid for a Plan if you cancel before the end of your Subscription Period, including any amounts paid by you to upgrade your Plan. We will refund you for a prepaid Subscription Period only if we stop providing our Services to you for a reason that’s not described in these Terms. You won’t be entitled to a refund from us under any other circumstances.
We reserve and retain all right, title and interest in the Services, including without limitation, all technology and processes, enhancements or modifications thereto, trademarks, service marks, site design, text, video, graphics, logos, images and icons, as well as the arrangement thereof. You acknowledge that the Services contain proprietary content, information and material protected by applicable intellectual property and other laws, including but not limited to copyright and trademark laws, and you agree that, except with our prior written consent or as explicitly provided in these Terms, (1) using the Services does not give you any ownership of any intellectual property rights in our Services or (2) grant you the right to display, modify, reproduce, distribute, create derivative works of, download, store, transmit or otherwise use any of our intellectual property. Any unauthorised use of any content or materials on the Services is strictly prohibited and violates copyright, trademark, and/or other intellectual property laws, and/or the laws of privacy, publicity, and/or communications regulations and statutes.
As long as you abide by these Terms and any other rules provided to you by us, we grant you a limited, nonexclusive, nontransferable, revocable license to access and use the Site and your Account and to download and install the Mobile App on a mobile device solely for your non-commercial use and personal enjoyment of the Services. You agree not to use the Site, your Account or the Services for any other purpose and agree that you will not copy, reproduce, modify, create derivative works from, or distribute any content from our Services. You understand that terms do not grant you any ownership rights in the Account that you create, that the Account is not your property.
To inquire about obtaining authorisation to use the materials or content other than as permitted in these Terms, please contact us at info@zileo.io.
If we believe a user may be infringing upon someone’s intellectual property rights, we will terminate that person’s Account.
If you believe someone has distributed using the Services a work that you own without your authorisation, let us know. Please send a notice of copyright infringement containing the following to us at info@zileo.io:
THE SERVICES ARE PROVIDED “AS IS” AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE COMPANY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, RELATING TO THE SERVICES OR ANY CONTENT ON THE SERVICES, WHETHER PROVIDED OR OWNED BY THE COMPANY OR BY ANY THIRD PARTY, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, FREEDOM FROM COMPUTER VIRUS, AND ANY IMPLIED WARRANTIES ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, OR USAGE IN TRADE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. IN ADDITION, YOU ASSUME TOTAL RESPONSIBILITY AND RISK FOR YOUR USE OF THE SERVICES AND THE COMPANY DOES NOT MAKE ANY REPRESENTATION OR WARRANTY THAT ANY OF THE SERVICES OR ANY CONTENT AVAILABLE THROUGH ANY OF THE SERVICES IS ACCURATE, COMPLETE, AVAILABLE, CURRENT, FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS OR DEFECTS, OR THAT THE SERVICES WILL MEET YOUR REQUIREMENTS. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM COMPANY SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.
IN NO EVENT WHATSOEVER SHALL COMPANY, ITS AFFILIATES, OR SUPPLIERS, OR THEIR RESPECTIVE OFFICERS, EMPLOYEES, SHAREHOLDERS, AGENTS, OR REPRESENTATIVES, BE LIABLE FOR ANY INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES, OR FOR ANY LOSS OF PROFITS OR REVENUE, INCLUDING BUT NOT LIMITED TO LOSS OF SALES, PROFIT, REVENUE, GOODWILL, OR DOWNTIME, (ARISING UNDER TORT, CONTRACT, OR OTHER LAW) REGARDLESS OF SUCH PARTY’S NEGLIGENCE OR WHETHER SUCH PARTY KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. YOU UNDERSTAND AND AGREE THAT DOWNLOADING ANY MATERIALS MADE AVAILABLE TO YOU AS PART OF THE SERVICES IS DONE AT YOUR DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR DEVICE OR COMPUTER SYSTEM OR LOSS OF DATA THAT MAY RESULT FROM SUCH ACTS. COMPANY NEITHER ASSUMES, NOR DOES IT AUTHORISE ANY OTHER PERSON TO ASSUME ON ITS BEHALF, ANY OTHER LIABILITY IN CONNECTION WITH THE PROVISION OF THE SERVICES. IF, NOTWITHSTANDING THE OTHER PROVISIONS OF THESE TERMS OF USE, COMPANY IS FOUND TO BE LIABLE TO YOU FOR ANY DAMAGE OR LOSS WHICH ARISES OUT OF OR IS IN ANY WAY CONNECTED WITH YOUR USE OF ANY SERVICES, COMPANY’S LIABILITY SHALL IN NO EVENT EXCEED THE TOTAL OF ANY FEES PAID BY YOU TO COMPANY IN THE SIX (6) MONTHS PRIOR TO THE DATE THE CLAIM IS ASSERTED FOR ANY OF THE SERVICES OR FEATURE RELEVANT TO THE CLAIM.
THESE DISCLAIMERS AND LIMITATIONS OF LIABILITY ARE MADE TO THE FULLEST EXTENT PERMITTED BY LAW.
To maintain a high-quality experience for all users, Zileo applies a Fair Usage Policy to certain features across its plans. While many tools are offered with “unlimited” access, usage is subject to reasonable operational thresholds designed to prevent misuse and ensure platform stability. Zileo monitors usage patterns and reserves the right to intervene, including throttling or suspending access, where usage consistently exceeds these limits or impacts service integrity at its sole discretion.
Usage | Allowance |
Unlimited Emails | 15,000 per month |
Contact Finder Searches | 10,000 per month |
Sequences | 1,000 at a time |
Sequence Email daily limit | 9,000 per day |
Lead Searches | 50 at a time |
Sync Leads | 50 at a time |
AI Recruiter Messaging Generation | 15,000 per month |
Certain actions within the Zileo platform require the use of credits. As of the current policy, the following credit costs apply: CRM/ATS Export – 1 credit, Work Email Unlock – 2 credits, Personal Email Unlock – 7 credits, and Telephone Number Unlock – 7 credits. Zileo reserves the right to update credit allowances and adjust the credit cost per item at any time, at its sole discretion, without prior notice. While Zileo strives to deliver accurate and reliable data, customers acknowledge that data is sourced from third-party providers and partners, which may occasionally result in missing or inaccurate information. Zileo disclaims all liability for any such discrepancies and cannot be held responsible or legally accountable for errors, omissions, or inaccuracies in the data provided.
We may contact you or provide you with service-related and/ or promotional notices by means of postal mail, electronic mail, general site notifications and more using the contact information you have provided to us. You may request to opt-out of these communications by clicking the unsubscribe link in your emails or by emailing us at info@zileo.io.
For customers that have received an agreement, your service order terms as part of your agreement can be downloaded here: Service Order Terms
